Support
If you need help at StakeMania Casino, our support team is ready and available around the clock to guide you. We aim for clear, fair answers and prompt resolutions so you can get back to playing with confidence and momentum. Whether it’s a question about your account, a deposit or withdrawal, or a gameplay issue, we treat every request with care and professionalism.
The best ways to reach us
- Live chat: For the quickest assistance, click the chat icon on the site. Our live agents can handle most questions in real time and walk you through step-by-step fixes.
- Email: For detailed questions, supporting documents, or when you prefer a written record, contact support@stakemania.com . Email is great for account verification, payment disputes, and bonus queries.
- Phone support: At the moment, direct phone support is not offered. If you prefer speaking to someone, start a live chat and we’ll arrange a callback if needed.
Typical response times you can expect
Live chat: usually immediate or within a few minutes during busy periods. Email: most emails are answered within 24 hours; complex cases may take up to 48 hours for a full response. Escalations or document checks: if verification or a detailed investigation is needed, we aim to resolve issues quickly but some cases can take longer—our complaints policy allows up to four weeks, with a possible extension of another four weeks for complex matters.
Quick answers — the Help Center and FAQs
Before contacting an agent, try the Help Center. It covers common topics like registration, deposits and withdrawals, verification steps, bonus rules and wagering contributions, game fairness, and technical troubleshooting. The FAQ is designed to save you time with clear, practical guides and screenshots where helpful.
What our team can help you with
Our support staff are trained to assist with:
- Account setup and verification, including document submission and status updates
- Deposits, withdrawals, and payment method guidance (we accept everything from Visa and MasterCard to Bitcoin, Ethereum, Tether, and Interac)
- Bonus eligibility, wagering requirements, and restrictions (including bet limits when using bonus funds)
- Game rules, technical issues, and live dealer queries
- Responsible gambling tools, limits, and self-exclusion
We keep things personal and respectful. If your issue needs escalation, the agent will explain next steps and keep you updated until it’s resolved.
Security, privacy, and complaint handling
When you reach out, rest assured your information is handled securely. Withdrawal requests must match the account holder’s name and address, and our team will guide you through verification to speed up payouts. If you have a formal complaint, we work to resolve it within four weeks and will communicate clearly if extra time is needed.
Reach out anytime — we’re happy to help
Got a quick question or need help with a payout? Start a live chat for the fastest response, or email support@stakemania.com for detailed assistance. If you’d like a broader look at our services and games before contacting support, check our full StakeMania review for more on bonuses, software providers, and payment options. We’re here to make your experience fair, clear, and enjoyable — don’t hesitate to get in touch.